FAQ

Frequently Asked Questions (FAQ)

General Questions

What is RunningPrime?

RunningPrime is an online store serving customers across the United States with a focus on providing quality products, reliable shipping, and responsive customer support.

Where are you located?

Our business address is:

RunningPrime
6300 Riverside Plaza Lane
Albuquerque, New Mexico 87120
United States

How can I contact customer support?

You can reach our support team through the following methods:

Business Hours (EST – New York):
Monday – Friday: 9:00 AM – 6:00 PM
Sunday: Closed

Orders & Payments

What payment methods do you accept?

We accept secure online payments through major credit/debit cards and trusted payment providers available during checkout.

In what currency are prices displayed?

All prices on our website are displayed in USD (United States Dollar).

Will I receive an order confirmation?

Yes. After your order is successfully placed, you will receive a confirmation email with your order details.

Can I cancel or change my order?

If you need to modify or cancel an order, please contact us as soon as possible. We will do our best to assist before the order is processed for shipment.

Shipping Questions

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes. We offer Free Shipping on all eligible orders within the United States.

How long does shipping take?

Estimated delivery times are:

  • Handling Time: 1–2 business days

  • Transit Time: 3–7 business days

Total estimated shipping time is typically 4–9 business days.

What is your daily order cut-off time?

Orders placed before 03:00 PM EST (New York) are usually processed on the same business day.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to your email address.

Returns & Refunds

What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery.

Do you accept exchanges?

Yes. Exchanges are accepted within the 30-day return period.

Are return shipping labels free?

Yes. Customers can download and print a prepaid return label at no additional cost for approved returns.

How long do refunds take?

Approved refunds are generally processed within 7 business days after the returned item is received and inspected.

Product & Quality Questions

Are your products new?

Yes. We only sell products in new condition.

Do you offer a quality guarantee?

Yes. We provide a 30-Day Quality Guarantee to help ensure customer satisfaction and confidence when shopping with us.

Do you sell authentic products?

We are committed to providing quality products and do not knowingly sell counterfeit or unauthorized items.

Need More Help?

If you have additional questions, our customer support team is happy to assist you.

RunningPrime
Email: contact@runningprime.com
Phone: +1 (505) 356-8411