Refund policy
At RunningPrime, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
Returns
We accept returns for both defective and non-defective products within 30 days of the delivery date.
To be eligible for a return:
- Items must be unused, unworn, and in new condition
- Products must be returned in their original packaging
- Proof of purchase or order confirmation may be required
We currently accept returns by mail only.
Exchanges
We also accept exchanges within the same 30-day return window. If you received a damaged item or need a replacement, please contact our support team and we will assist you as quickly as possible.
Return Shipping
Customers can download and print a prepaid return label at no additional cost.
There are no restocking fees for any approved return or exchange.
Refunds
Once your returned item is received and inspected, we will process your refund to the original payment method.
- Refund processing time: Up to 7 business days
- You will receive a confirmation email once your refund has been issued
Please note that your financial institution may require additional time to post the refund to your account.
Non-Returnable Situations
Returns may not be accepted if:
- The product has been used, damaged, or altered after delivery
- The return request is made after the 30-day return period
- Items are returned without original packaging or required order information
Return Address
RunningPrime
6300 Riverside Plaza Lane
Albuquerque, New Mexico 87120
United States
Contact Us:
RunningPrime
6300 Riverside Plaza Lane, Albuquerque, New Mexico 87120, United States
Email: contact@runningprime.com
Phone: +1 (505) 356-8411
Business Hours: (GMT-05:00) Eastern Standard Time (New York)
Monday – Friday: 9:00 AM – 6:00 PM
Sunday: Closed